Comcast DSL internet provider announced that they will increase their upstream speeds of their high speed internet subscribers without any additional cost. Uploading speed will increase double the number of their usual 6 Mbps/383 Kbps and 8 Mbps/ 768 Kbps plans. According to Comcast, this upgrade is to for the benefit of their subscribers especially today when interactive application is at its peak. As you may recall, the company announced earlier this year that they will be improving their service. Along with this upgrade is Comcast’s PowerBoost(TM) technology for a faster download speed up to 12 Mbps at no additional cost.
Archive for June, 2008
Customers’ Rights and High Speed Providers
When choosing a broadband provider comparable to Comcast Specials or even web hosts and domain name registrars, privacy guarantees that we see in their ads may not be the only thing that matters though it’s also as important as other factors like credibility and the cost. Users should also know where these providers stand in terms of customers’ rights. Most providers backslide when responding to this challenge. They should know how to respond to users and fight for the rights of their subscribers. This can likewise be beneficial for the provider in improving their service by attending to the needs of the users.
Internet TV Made Possible
Users have been longing to have internet TV on their big screens. And Time Warner is making the first step to make it possible. According to the cable company, it will be as short as a year or two to popularize this technology. It will be comparable to Apple TV and TiVo where users can download movies in the internet and watch it in their own TV sets. But, internet TV is still in it’s early stages and cable companies like Charter Internet products and services are still on the move to promote this technology, which includes video recording, to their subscribers.
Metered Internet Usage?
Time Warner Internet, will be testing a metered internet access in Beaumont, Texas. It may sound crazy but for people who don’t use the internet often may benefit from this. For internet heavy users this sounds alarming and most cable internet subscribers will definitely prefer phone companies. Time Warner subscriber can check their data consumption in a web based application and only new subscribers will be a part of the test. High-speed customers will be charged $1 for every gigabyte used. This seems reasonable enough for internet users who do not use internet access often but can be horrible for business and heavy internet users at home. It seems like after the providers’ successful test; many others will probably follow like Charter Internet broadband service and others.
Broadband Core Strategy: Improving Customer Service
Customers are aware of the tight competition between cable comparable to Time Warner Road Runner Internet access provider and phone companies. Now that they extended services another arm for broadband the question is, what does it take to be on top? Customer feedbacks from your neighbors are just a part of it. News and feedbacks can also be found on website reviews all around the net. And, a good customer service is all that it takes to win. Doing the right thing for customers like us, is all that it takes to know that we are getting the right service that we paying for.
